Our Standard 24-Hour Cancellation Policy

*Our standard 24-Hour Cancellation Policy applies to all individual therapy, relationship counseling, and family therapy appointments. See the section below this one to learn about our separate cancellation policy for group therapy.

Common frustrations among patients in healthcare include waiting for an appointment to start and feeling rushed during an appointment. These are unfortunate side effects of a practice called "double booking". This practice exists to compensate for the fact that a substantial number of patients will cancel their appointments late (without enough notice for another patient to utilize the time) or simply no-show (without giving any notice). Double booking eliminates down-time for doctors and increases the efficiency of their practice. Many believe that the benefits outweigh the costs.

We never double-book appointments. The benefit to you is that you will never waste your time sitting in a waiting room, not knowing when your appointment will start. The time you reserve is held exclusively for you.

In place of double-booking, there is a 24 hour cancellation policy in effect. What this means for you is that you won't be billed for a cancellation, for any reason, as long as you give at least 24hrs notice. For example, if you schedule an appointment for noon on Tuesday, you will have up until noon that Monday to cancel without being charged.

Although exceptions to the cancellation policy are not made, if for whatever reason you cannot make it into the office for your appointment, you will always have the option of doing a video or phone session during the hour you have reserved.

Group Therapy Cancellation Policy

Weekly payment for group sessions are only waived when a meeting is cancelled by the therapist leading the group. Although notifying your therapist that you cannot make it to your group is very much appreciated, you will still be billed the weekly fee.